FAQ's | EBM
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Payment & Cancelation Policy

Payment Terms

If the Client fails to pay the Business on time per the agreed-upon payment schedule, the Business may suspend work until delinquent payments are brought current. If payments are delinquent for more than 3 days then the Client will be subjected to a late fee of $200. If payment and fee are not received 7 days late, there will be a fee of $50 per day until the 30th day. If the amount due exceeds 30 days, the amount due will be sent to collections.

 

Expenses: The client shall pay to the Business any expenses incurred by the Business and agreed upon by the client in the provision of services under this Agreement, including, but not limited to travel expenses, 3rd party vendors, etc. no later than 15 days after receipt is provided.

Refund and Cancellation Policy

For a month-to-month contract, both parties need to give a minimum of 4 weeks' notice to cancel the contract. If the cancellation notice is given after the initial month, the contract will terminate at the end of the next payment period, provided that notice is given at least 4 weeks before the start of the next payment period.

Cancellation of the contract must be done in writing and delivered to the other party by registered mail, email, or in person. If the cancellation notice is not given at least 4 weeks prior to the next payment due date, the Client will be liable for the upcoming payment.

Cancellation of contracts with permanency of three or more months, it is important to be aware that there is a penalty equivalent to a minimum of three months' worth of services. This penalty is in place to uphold the terms and conditions of the contract and to address any disruption or inconvenience caused by the breach. It serves as a measure to ensure accountability and to protect the interests of all parties involved. It is crucial to understand the consequences of breaching the contract and the financial implications associated with it.

The Business offers a 30-day cancellation policy unless otherwise stated in The Scope of Work/Payment section. The Client’s account status must be active for the cancellation request to be processed. If the Client has paused the services, it must be reactivated before the cancellation request can be processed. Any payment set to occur within 30 days after receipt of your cancellation request will occur as scheduled. Failure to meet the cancellation policy terms may result in a breach of this agreement. Any legal fees associated with such a breach will be the Client’s responsibility.

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